1. User Access and Account
By accessing our website, you confirm that you are at least 18 years old or have the consent of a legal guardian. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.
2. Product and Service Description
We strive to provide accurate descriptions of our products, including aprons, baskets, toppers, racks, trays, grids, BBQ utensils, brushes, scrubbers, scrapers, cast iron products, charcoal baskets, charcoal grills, fire starters, gas griddles, gas grills, gloves, and grill accessories. However, we do not warrant that product descriptions or other content on our site are accurate, complete, reliable, current, or error-free.
3. Order and Payment Terms
All orders are subject to availability and confirmation of the order price. We accept payments via Visa, MasterCard, JCB, and PayPal. Once your order is confirmed, it will be processed within 1-2 business days. Shipping fees and delivery times vary based on the chosen shipping method.
4. Shipping and Delivery
We offer two shipping methods: Standard Shipping via DHL or FedEx (10-15 business days, $12.95) and Free Shipping via EMS for orders over $50 (15-25 business days). We ship globally, excluding certain remote areas and parts of Asia.
5. Returns and Exchanges
We want you to be satisfied with your purchase. If you are not happy, you may return or exchange items within 15 days of receipt, provided they are unused, in original condition, and accompanied by proof of purchase. Non-returnable items include cast iron products and certain grill accessories for hygiene reasons.
6. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Barbeque Tool Shop and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.
7. Limitation of Liability
Barbeque Tool Shop shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or products. Our liability is limited to the maximum extent permitted by law.
8. User Responsibilities
Users are responsible for providing accurate information during the ordering process and for complying with all applicable laws and regulations. Any misuse of the website or its content may result in termination of access.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of San Diego, US.